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Cassette obstruction...help anyone

Posted: Fri Dec 25, 2009 10:02 pm
by Becky Hopper
I have had my DC4sx for several months now. I am very new at the digital print as I have only cut vinyl for years. From the start, I have had hang-ups, some my lack of knowledge and some maybe not. I have learned about my printer and have worked through some of them with the help of some very patient and very helpful summa tech support guys.
The one problem I still have and cannot resolve is a message that I get in the process of a print. The message reads...store obstruction pull cassette manually to the back of the machine. I open the back of the machine, pull the cassette from the head, back into its location, but it cancels out the job and its wasted. I have run a store locator, cleaned all I can clean, and lastly ran a firmware update that tech support walked me through. He said if that didn't fix the problem, then I would need to order a part for some sensor. I told him I have had this problem and have called about this same message several times.
On Thursday, I printed several prints,,,no problem. Then the dreaded message appeared again. I just stopped and left for the weekend holiday.
This has become a very frustrating obstacle to resolve.
ANY HELP GREATLY APPRECIATED.
Don't get me wrong. I love SUMMA. I have had a D60 for years. Love my machines. Just need them to produce for me.

Re: Cassette obstruction...help anyone

Posted: Mon Dec 28, 2009 10:55 am
by zlmark
I think I would check back on some previous posts and see what what
said. I'm thinking you might have a bad switch in the cassette area.

Mark

Re: Cassette obstruction...help anyone

Posted: Mon Dec 28, 2009 11:54 am
by TogaTony
HOPEFULLY, THIS IS AN EASY FIX:
Problem is probably with cassette and carriage rollers.

1. REMOVE cassette
2. Reach in and CLEAN the white (TOP) carriage rollers.
3. Check ribbon cassette for any imperfections.
4. Clean stainless steel cassette bay.
5. Inspect cassette for imperfections.
6. Make sure cassette is closed completely all around ribbon.

I had this problem last year (search "obstruction" for related posts).
I cleaned the rollers & checked the cassettes & all is well.
Sometimes it happens again (monthly) and it's usually the cassette not being closed tight or the cassette is hanging up in the bay. Clean those rollers!

Good luck!

Tony

Re: Cassette obstruction...help anyone

Posted: Tue Dec 29, 2009 9:46 pm
by Becky Hopper
Well I spent some time on the phone with Summa Monday and he got me to run another firmware update. As of now it has printed with no obstruction error. Summa really does have great tech support and are always glad to try to help. I have some more to print tomorrow so we will continue to cross our fingers.

Re: Cassette obstruction...help anyone

Posted: Sun May 05, 2019 3:27 pm
by nighthawk
I have the same problem. it tells me to manually pull the cassette to the back to the back. I have to do this for every cassette in the machine. Then I get a ribbon take up error. Take up moved 1. Brake moved 3695, and again... move cassette to back of machine. Over and over again. Does anyone know how to solve this?
Last time I changes media, the printhead moved right away, before I was finished, and scrunched up the media badly. I had to push the printhead out of the way to get the media untangled. Something out of alignment now?? Help :oops:

Re: Cassette obstruction...help anyone

Posted: Tue May 07, 2019 12:33 pm
by TogaTony
Problem is 2 fold:

1. Dirty rubber wheels slipping -- cannot pull cassette.
2. Cassette not sliding in easily (too much friction).

Make sure cassette & path is thoroughly clean.
I use my own Windex formula:
Spray bottle filled with water.
Add 5% ammonia, 5% isopropyl alcohol and a few drops of liquid detergent.

Sometimes it might just be a bad cassette.
If cassette does not close tightly, they will hang.

I've used 2 mil vinyl to tape some cassettes.
Try it!

Good luck!

Tony ;-)

Re: Cassette obstruction...help anyone

Posted: Sat May 09, 2020 10:13 pm
by nighthawk
I know this post is old, but I am having the same problems as the fellow above has.
What is the cure? I have cleaned the rollers and fought with my DC$ SX for days now. I am ready to throw it out !!

Re: Cassette obstruction...help anyone

Posted: Sat May 09, 2020 11:58 pm
by nighthawk
Now I have really done it. I tried cleaning all the rollers, cassettes etc. Now nothing works. I took all the cassettes out of the machine. The message on the LCD screen tells me there is an obstruction and pull the cassette to the back of the machine. Hard to do when there is nothing. PLEASE.... now what do I do ??

Re: Cassette obstruction...help anyone

Posted: Sun May 10, 2020 11:24 am
by TogaTony
I'd call Summa.
It might be the micro switch.
Look in the head.

See if you can find the micro switch and see if the wires are making contact.
Maybe spray it w/WD40 or electric contact cleaner.
I have a spare head at the shop & will check it out & get back to you.
We have 2 DC3s.

We print all our flag stickers and decals on them.
It's old tech but serviceable.

If you have a real need for this tech maybe find one on eBay for under $1000.
Just get the same series (the ribbons are coded).
That's why we have 2 of the same.

This "Plandemic" is killing American small businesses unless we adapt.
And my God did WE adapt!

We're selling flags and decals protesting the police state.
People that cna't adapt theri business will be liquidating assets.
That's what happens.

Keep an eye on DC printers.
It's gonna be a buyer's market.

Tony at Saratoga Flag dot calm (lol)
UPSTATE New York (the North Country...non commie)

Re: Cassette obstruction...help anyone

Posted: Sun May 10, 2020 11:52 am
by nighthawk
Thanks for the reply. Not quite sure what you are saying about the head Do I take it apart?
Do you think there is some way to give the machine a hard reboot? ( or just "the boot, "as I am so mad)

Re: Cassette obstruction...help anyone

Posted: Sun May 10, 2020 5:31 pm
by TogaTony
I don't think you need to take the head off the carriage at all.
Wait until I get into the shop.
I'll take a look at it.

And yes-- hard boot the system.
Put 3 carts in (CMY).
Turn it off, wait 10 sec or so, then turn it back on.

I'd go into the Summa print utility and check parameters from the PC.
I use an old Compaq laptop running Vista (not plugged into the net, by the way).
We sneaker-net our files to the laptop using a thumb drive or zip cartridge.

I will get back to you tomorrow.

Tony

Re: Cassette obstruction...help anyone

Posted: Tue May 12, 2020 6:49 pm
by TogaTony
Nightdude--

I checked my DC3.
Had the same problem today and it reminded me to reply to you.

There are 4 roller top inside carriage.
Make sure the 2 rollers in the back are cleaned too.
This is very important.

The micro-switch is probably okay.
I found the sensor nearby.
Looks okay, might want to dab a little Windex in there using a Q-tip.

I found that cleaning all 4 rollers really helped.

Good luck!