Problems with Summ DC4sx, please help

[sbbkbb]

Hi i have few problems with Summa dc4sx print/cut

1. when printing there is square 1x1cm with no print in one color randomly placed on print - just missing print in one color

2. when cutting there is some parts of lines that doesnt cut, for example when i have square 2x2cm there is on one side 5mm that didnt cut.

Can please someone help

BTW i`m sending jobs from AI CC to Color Control and then print

Thank you

[PhilJohnson]

Good morning,

I would assume both of these issues are due to file prep. If you could email me the files you used in these examples along with a photo of the finished print with the errors I can likely get this resolved for you. My email is philj@airmark. FYI, we are the only distributor for the DC Series printers and have support techs well versed on those machines if you end up needing help.

I will keep an eye out for your email.

Best regards,

Phil Johnson
Airmark Corporation

[sbbkbb]

Hi, i just send you email. Thank you for help