Machine thinks Ribbon is Empty

[RA-Graphics]

Anyone else have this issue?

Brand new ribbon and chip. Machine thinks the cartridge is empty and wants it replaced. I advance the ribbon forward a few turns and it fixes the issue.

But why does this happen when it's a NEW ribbon no matter what slot it's in? Doesn't matter what color.

Thanks!

[Muts]

This has happened to me a couple of times. Summa sent me new chips.